Policies

24 Hour Access 

24-Hour access includes access to the main hallways of the Center, Bathroom Facilities, and The Fitness Center. This is an add on to any membership for a recurring fee of $8 per month, or paid up front for paid in full memberships. For family memberships, the first card is $8 per month and any additional is $4 per month. Recurring services require a card or bank account on file for billing purposes. If declined, service fees and late charges may apply. 

No member with 24-Hour access will allow anyone besides themselves into the Center. Even if the member is on a membership with another, they each need to have their own 24-Hour pass and check in seperately when using the facility after hours. If the member is found to be following the Center’s policies or should payment not be recieved, 24-hour priveleges will be revoked. 

24-Hour access can be cancelled anytime by requesting a membership change form with our front desk staff.

Locker Rentals

Locker rentals include the reservation of a locker for your personal use, permitting you to keep your personal lock on the locker and keep your locker here during overnights. Locker rentals are a recurring fee of $8 per month and require a card on file for billing, or paid up front if associated with a paid in full membership. Locker rentals can be cancelled anytime by requesting a membership change form with our front desk staff.

Enrollment Fees

Your enrollment fee is a charge that applies upon membership sign-up. An enrollment fee will be assessed if a membership has been cancelled for over 60 days, or if you are signing up for the first time. We will waive enrollment for recently active members, or during certain promotions if you meet the requirements of that promotion.

Individual Memberships

This membership is for ages 22 – 61 and permits the primary account holder to bring their children under 12 for free. 12+ need a day pass to use the facility or need to be on a family membership. 

Couple or Family Memberships

This membership includes spouse or domestic partner and their legal, youth dependents up to age 21. Once a member turns 22, they are no longer eligible to be on the family membership and must be on an individual membership. Grandparents or adult siblings are not included in the family membership. Grandparents cannot include grandchildren on their membership unless they provide documentation that they have legal guardianship of the grandchild. 

Youth Memberships

This membership is for ages 16 -21. Please see the age policy for more information regarding youth at the Hallett.

Senior Memberships

This membership is for ages 62+. We offer individual senior memberships and couple senior memberships. For senior couple memberships, both members must be 62 or older to qualify. 

Membership Cancellation Policy

Membership cancellation must be in the form of a written notice. This includes completing a cancellation form with the front desk, an emailed letter to the membership manager, or a mailed letter. A 30-day written notice is required for cancellation. We will extend your facility access for the remainder of your last billed month. 

Membership Hold Policy

We offer membership holds for up to 4 consecutive months per calendar year. You will not be charged dues or allowed access to the facility while your account is on hold (you can pay a daily user fee if you wish to attend during your hold or you can reactivate your membership with a manager and pay pro-rated dues for the remainer of the hold time) There is a $35 hold fee applied to your membership in place of the first hold month’s dues, or there is an option to pay the hold fee at the time of submitting your hold request with the front desk staff. If you need to put your membership on hold for a medical reason, we will waive the hold fee. A note from your physician is required to activate a medical hold, as well as reactivate the membership.

To place your membership on hold, request a membership hold form from our front desk staff. 

Method of Payment

Monthly recurring memberships require a card or EFT Bank Account to be on file and automatically charged every month. Term memberships are paid in full up front, and do not require a card on file. If a charge does not go through, the membership will be suspended until the payment has been made. If there are past dues after ten days, the member will not be allowed to access the facility until the past dues are paid. It is the member’s responsibility to update account information with us to avoid missed payments. If a payment declines, service fees and late fees apply.

0 – 5 | Free Admission to the Facility | Able to use the pool and arena with adult supervision 

6 – 11 | Free Admission with an Active Parent or Guardian Member | Youth Guest Pass Required for Admission as a guest | Able to use pool and arena with adult supervision 

12 – 15 | Free admission on an active Family Membership | Youth Guest Pass Required for Admission as a guest | Able to use the pool, arena, and fitness center with adult supervision 

16 – 17 | Free admission on an active Family Membership or Individual Youth Membership | Youth guest pass required for admission as a guest | Able to use the arena, pool, and fitness center without adult supervision, but must have a parent or guardian sign the waiver prior to admission. Any minor must have a waiver on file signed by the parent or legal guardian for independent admission. If a parent or guardian is unable to come in to sign, they can sign online putting the minor’s information on the waiver and signing the parent or guardian name. Click here to sign our waiver. 

18 – 21 | Free admission on an active Family Membership or Individual Youth Membership | Youth guest pass required for admission as a guest | Able to use entire facility independently | Must have a waiver on file

Adult Supervision 

Adult supervision is defined as being within the constant sight and hearing of an adult, aged 18 or over, who is charged with safeguarding the child. Adult supervision must be of a nature that is uninterrupted, meaning that it is without absences, voids, or distractions that separate adult from child by distance, obstables, or any hindrance to sight and sound communication. Must be in the same room as the child. 

Cleanliness

Wipe down all machines and equipment after use. Debris-free and dry shoes are required in the Fitness Center and Group Fitness Studio.

Fitness Center Use

The Center reserves the right to prohibit members and guests from using equipment incorrectly. No slamming of weights or weight stacks. 

Use proper breathing techniques. Do not hold your breath while lifting weights

Individuals with known health risks must seek a physician’s recommendations. 

Personal Training

We currently have 4 personal trainers on staff and personal training is available to our members for varying rates. No member or guest may train another for compensation. If the center determines that such training occurs, the trainer and/or trainees membership may be terminated and they may be banned from using the facility. Check our personal training page for rates. 

Equipment 

The Center reserves the right, in its sole discretion, to limit or restrict the use of outside equipment in the facility. Improper use or incorrect form when using equipment is prohibited. If equipment is broken or not working properly, please notify staff. 

Refrain from loitering on all machines and benches. Cardio machines are limited to 30 minutes per user during busy times.

Free Weight Area

Chalk is not allowed. Collars should be used at all times. No bags allowed in free weight area. Weight belts are recommended. 

Do not leave weights on bars, please return to racks. Do not sit or lean on bars. No throwing or dropping of weights. Please refrain from using thumbless grip. Use spotters when necessary. 

Food & Drinks

No food or drinks are allowed in exercise areas. Only covered water bottles are permitted. 

General Aquatic Center Policies

Aquatic Center is open during facility hours only.

No lifeguard is on duty and children under 16 may not use the pool without adult supervision. Swimsuits must be worn at all times in the Aquatic Center. 

To use the zero entry pool, under 18 a lifeguard must be present. 18 and over can use the zero-entry pool when Aquatic Center is open

Pool Rules

No person with or suspected of having a communicable disease which could be transmitted through the use of the pool shall work at or use the pool. A person with any considerable area of exposed subepidermal tissue, open blisters, or cuts must be warned that these may become infected and should be advised not to use the pool. 

Any person using the pool must take a cleansing shower using warm water and soap, and thoroughly rinse off all soap before entering the pool. A user leaving the pool to use the toilet must take a second cleansing shower before returning to the pool. A person who exercises, applies lotion, or uses a sauna or steam room must shower before using the pool.

Spitting, spouting water from the mouth, and blowing the nose in the pool is prohibited. No running, or boisterous or rough play, except in supervised water sports, is permitted in the pool, dressing rooms, or shower rooms, on runways, or any other platforms. 

Glassware and similar material with a tendency to shatter on impact is not allowed in the Aquatic Center

Diving is not permitted

Domestic animals are not permitted in the Aquatic Center, dressing rooms, or shower rooms

Any person suspected of being under the influence of alcohol or drugs shall be prohibited from entering the pool.

Consumption of food or beverages and use of tobacco products shall not be permitted in the Aquatic Center

Children 3 and under, as well as any child not potty trained must wear snug fitting plastic pants or a water-resistant swim diaper. 

Sauna Rules

You must be 16+ years of age to use the sauna independently. Adults must accompany any youth ages 12-16 into the sauna. Under no circumstances are children under the age of 12 permitted to use the sauna. 

Due to high temperatures, the sauna may be dangerous to your health. Those with high blood pressure, cardiac or respiratory problems, pregnant women, or children under the age of 12 should avoid using the sauna. 

Please shower after sauna use prior to entering the pool. 

No shaving permitted in the sauna

Do not place any objects, or pour any oils or other substances besides regular (not pool) water on the socks

Horseplay in the sauna will result in loss of facility privileges

General Arena Policies

All arena users must check in at the front desk before getting on the ice. Taking photos or filming others is not permitted without prior knowledge. Under no circumstances is any photography or filming permitted in locker rooms. Street shoes and dirty boots are not permitted on our ice. Check our age policy for information regarding limitations based on age in the arena. Check our general policy for limitations on conduct while using the Arena. 

Gear

The Center requires you to wear appropriate protective gear during open hockey or any time a puck is on the ice, including but not limited to: helmets, elbow pads, shin guards, and gloves. 

Open hockey 

Open hockey is a scheduled activity subject to user fees. Open hockey is recreational level, and games will be formed when there are enough participants. Games are self-managed. All participants must sign in at the front desk. All participants that are not members must pay daily user fees and ensure a waiver is on file and checked in at times using the facility. All participants must be dressed appropriately in protective gear. 

Personal Property

The Center is not responsible for lost or stolen property. Gear left falls under the Lost & Found policy. See General Policies for details.

Sticks and Pucks 

Sticks and pucks are permitted during open hockey and during non-designated times when other skaters on the ice agree to gameplay and are in proper protective gear. Sticks and Pucks are not allowed on the ice during public open skate times. 

Event Cancellation Policy

Any cancellation of seven days or more from the event may be refunded in full. Any cancellation three to six days before the event may be refunded half the amount. Any cancellation made two or fewer days before the event will not be refunded and may not be able to be rescheduled. 

No food or beverages may be consumed in locations other than the front room. 

All personal items and food must be removed from the room immediately following the function and the rented space is to be returned to its original condition. An automatic cleaning fee of $40 is charged if room is not returned to its original condition. 

The Center reserves the right to refuse rental to any parties due to non-payment, damages, delinquency, or other reasons. 

Non-profits must present their ST3 verification at the time of booking and will be provided a discount. 

Front Meeting Room Rentals

We book in 4-hour blocks at a rate of $75 per 4 hours for the front room only

Call to check if the room is available for your date and time in mind. Payment is due to finalize the booking and if not prepaid, can be booked over by other requests that have paid for the booking. Accepted payment methods include cash, check, or credit card. 

We require 1 adult for every 10 children in attendance. 

We require a card on the booking form in case of incidentals only. Additional fees will be charged for any damage or excessive cleaning needs. 

Full Use Rentals 

We book in 4-hour blocks at a rate of $100 per 4 hours for the use of the front room AND arena AND pool

This rental covers up to 15 guests. If more than 15 are going to use the facility, there is an additional $7 charge per user 21 or under, or an additional $12 for 22+ users. 

The arena and pool can only be used if they are not already booked for events 

If interested in using our waterslide, please submit a lifeguard request at the time of the booking. It is not guaranteed we will be able to accomodate the request. Lifeguard fees are an additional $25 per hour for a minimum of 2 hours. 

All room policies listed above apply for the booking and meeting room space

Arena Rentals 

Arena rentals are only booked for the entire day from open to close at a rate of $1200 per day

Arena rentals are only permitted when ice is out, from May to September

All other booking policies apply

Decorating 

Renters may not drill holes, nail holes, or use push pins in the walls. Renters may not use or remove any component, decration, or equipment without authorization from HCC management. No permanent markings permitted. Use of permanent markers is not allowed. Renters may not use tape or adhesives without specific approval by the Center’s management. Only masking tape is permitted. 

Set Up and Break Down

Renters may not set up prior to contracted time unless pre-approved by HCC management. Electrical or other equipment needs must be addressed at the time of the booking. Any equipment, decorations, food, or beverages must be removed immediately following the function unless preapproved. Failure to remove property may result in a storage or removal charge of $40. 

An automatic cleaning fee of $40 is charged if the room is not returned to its original condition. If the room is left exceptionally dirty including and not limited to food debris, frosting stains, beverage stains, decorations, etc. additional charges will be assessed, including the price of any rental equipment needed to remove the stains. 

Function 

The Hallett Center is a tobacco free zone. No smoking, vaping, or other tobacco use is permitted on the property. 

The service of alcoholic beverages requires a separate permit. All agreements must be in place prior to the date of the event. 

Any permanent damage, willful or accidental destruction of HCC property or to the facility will result in additional charges for the resulting repairs or replacements. 

All functions must cease at the agreed upon time. It is the responsibility of the renter to return the room as it was prior to the event.